FAQ / Customer Help

We currently accept payments through PayPal. For more details please see our “Shipping & Payment” page.
We ship worldwide via Registered Air Mail. For more details please see our “Shipping & Payment” page.

We ship worldwide including Europe, USA, Asia and Australia.

We offer free shipping on all orders worldwide.

On average, about 10-25 days are needed for the arrival.

You can track your order easily and conveniently once your item has been dispatched. Please see our “Order Tracking” page.
For return process and return eligibility requirements please see our “Return Policy” page.

We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

Within 7 business days after we receive and accept the package.

In some cases items from the same order will be split into different packages in order to avoid excess customs charges and additional shipping fees.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read our terms & conditions and privacy policy statements. In order to register as a user of BikiniConcepts.com, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

In order to keep your account safe, we recommend you follow the simple steps below.
  • When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is.
  • Use a unique password on BikiniConcepts.com, using an unique password will ensure that if your password is disclosed on another website, it cannot be used on BikiniConcepts.com
  • Do not use the same password for your email accounts as you do on sites like BikiniConcepts.com.
  • Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically.
  • Change your password if you suspect that any of your accounts you use online on any website has been compromised.
If you have any other questions, please contact us.
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